Shipping methods

Refer to the below listing to check rates and estimated delivery times, depending of your country of residence.

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💖 💖 💖 FREE SHIPPING EU & UK FOR ORDERS ABOVE £170 💖 💖 💖

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FRANCE

FREE SHIPPING for orders above £170
£7 for orders below £170
Colissimo (home or pick-up delivery)
Delivery window: 1-3 weeks
No additional tax related to Brexit (order fulfilled from our French hub)

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🇬🇧 💛 ☕ If you are, like me, based in London, you can come to see and try our treasures. 📅 For a personal appointment, email me at hello@zoubidazoubida.com

FREE SHIPPING for orders above £170
£5.5 for orders below £170
Delivery window: 2-3 weeks
No additional tax related to Brexit (order fulfilled from our UK hub)

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REST OF EUROPE
Denmark, Sweden, Malta, Netherlands, Spain, Germany, Belgium, Italy, Portugal, Ireland

FREE SHIPPING for orders above £170
£10 for orders below £170
Delivery window: 2-3 weeks

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MOROCCO

FREE SHIPPING for bespoke orders
£25 for rest

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SWITZERLAND

£15
Delivery window: 2-3 weeks

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REST OF WORLD

Emirates, Qatar, USA

£35
Delivery window: 2-3 weeks

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union. You are responsible for payment of all taxes on receipt of the parcel in accordance with the laws applicable in the destination country.

If your country of destination cannot be found in the above, reach us at hello@zoubidazoubida.com

FOR INTERNATIONAL ORDERS, YOU ARE RESPONSIBLE FOR IMPORT DUTIES AND TAXES APPLIED ON YOUR ORDER DEPENDING ON YOUR COUNTRY.

ZOUBIDA IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES. IF YOUR PACKAGE HAS BEEN LOST OR DAMAGED, WE ADVISE YOU TO CONTACT THE COURIER WITH WHICH IT HAS BEEN SENT.

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Return and exchange policy

All items must be returned in their original condition, without having been worn, washed within 14 days of receiving the order.

Return shipping costs and all other expenses are the customer’s responsibility.

We suggest using the original sustainable package that your order came in. If the items are received in poor condition, we won’t be able to carry out the return as requested.

Once a return is received and approved, you will be refunded by the same method you made the payment with. Excluding the shipping costs.

* UNTIL WE RECEIVE AN ITEM, IT REMAINS THE CUSTOMER’S RESPONSIBILITY.

How to send back your order?
1. Email us at hello@zoubidazoubida.com with the details of your order and reason why you need to send back
2. Once the return is accepted, you will receive an email with the prepaid return label* and the steps to schedule a pick up or the nearest drop off point.

If any doubt, please reach out at hello@zoubidazoubida.com